FAQ's...Read the Most Frequently Asked Questions Here:
What is the damage policy on tanning bed acrylics or tanning bed bulbs?
We are not responsible for damaged merchandise that is not signed for as damaged.
The consignee must inspect the box before signing for the shipment. It states on the box that if it is not signed for as damaged,
American Quality Mfg. Inc. will not be held responsible for replacing merchandise. If consignee does note damages on the delivery receipt,
then the consignee has 48 hours to notify customer service. After we verify that the damages were noted on the delivery receipt, we then
replace the damaged merchandise asap.
What is your return policy on tanning bed acrylics or tanning bed bulbs?
If an order is placed wrong by the customer, the customer is
responsible for all freight charges to and from their tanning
salon. If the protective film on the acrylic is removed, then
the acrylic can not be returned. If you need to return a tanning
bed acrylic for any reason, please follow these instructions.
1.) Call American Quality at 1-800-667-9189 to schedule a pick up of the returned acrylic
or bulbs. 2.) Please have the acrylic or bulbs ready and well packaged for the driver. If a pick up is cancelled you will be charged a cancellation fee, as the shipping company charges us $25 per attempted pick up.
How do I track a package?
Once your package leaves our facility you will receive an email notification from UPS with your tracking number.
American Quality customers have several options for tracking packages. You
can call UPS at 1-800-742-5877 and give them your tracking
number or track your package online at
www.ups.com.
What is your return policy for tanning bed parts which were ordered incorrectly?
Products may be returned for credit within 15 days from the date of purchase. Credit will only be given for the cost of the merchandise. The merchandise must be in original packaging and in the same condition as received. To make a return, Call 1-800-667-9189. Please have your original invoice available when you make the call. Upon approval of the return, you will be given a return authorization number, write this number on the outside of your package being returned. Freight charges on the return shipment are the responsibility of the customer. Any unauthorized returns will be subject to a 20% restocking fee.
What is a call tag?
A call tag is where American Quality issues a return to be made by a carrier to return a package back to American Quality.
What do I do if a call tag is issued?
A call tag is where American Quality issues a return to be made by a carrier to return a package back to
the factory.